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Wednesday, December 30, 2015

Lost Package

Hi babes,

we have encountered a few cases of lost packages recently. Unfortunately, normal mail cannot be tracked. However, each and every parcel has our return address written on the back so it MAY eventually be returned to us. This takes time (usually 2-6 weeks) for us to receive it.

Please note that we are not responsible for any damage or lost to the item during the delivery process. [This means that no refund will be issued for any lost or damaged items]. By paying for your order, you have agreed to this condition. 

We understand your concerns and hence, we highly advise and recommend everyone to opt for registered mail or meetup to ensure that their item is safe. Registered mail is an additional $2.50. Timings and venues for meetup can be found on the left column. 

Thank you for your understanding and support =)


  1. Hi could you give me your email address? I have few enquiries to ask about regarding your product. Hope to hear from u soon

  2. How do I know if you have received my payment? I placed an order for ecotools make up brushes and have already made payment to your bank acct. How long does it takes for you to process the payment and eventually send out the parcel? Thanks

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  3. Hey babe, dropped u several emails regarding pmt and confirmation please reply!!

  4. Hi, i've already made payment for my maybelline age rewind concealer. How long does it take to process and send out my parcel?. Please reply.

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